Microsoft Teams for communication between students and offices.
Context
This app was built with vulnerable students in mind. The aim of this app is to provide distressed students inmediate 1-to-1 support.
Requirements
The app is going to be run from three Ipads located in the CMB Reception Waiting Area, 1st floor meeting room and one yet to be determined. The iPads must be always locked to this app.
Students will be faced with an iPad that has nothing but the 8 faces of the student support team staff on it. The student will only have to tap on one of those faces (the person they are there to meet) and a message (either through skype foe business or Teams) will ping on the Staff member’s desk alerting them that the student is there awaiting them. This way the staff member can collect them from the front door and keep things discreet for the student. The teams alert on the staff member’s desktop also needs to be prominent so when they are alerted it needs to be able to appear on their screen above all other windows so they cannot ignore it or fail to notice it. The student cannot be kept waiting.
The app will send the notification to a single person, and not to a group or channel, communicating that a student is waiting to see them and where they are waiting. This person should be able to communicate the student that they have received their notification, and how long it will take to collect them from their location. In terms of design, the UI should show 6 or 8 disks representing members of the SSO team, with their name and photo. It should also display the status of the support team staff using Teams status or Outlook. If officers are not available, their face should be greyed out.
Screen displayed when the Student Support Officer requested does not respond.Screen displayed when nobody responds.The communication between SSO Staff and the students will be done using Microsoft Teams. When a student requests to meet one of the officers, the officer receives the following card in their feed.Card received by staff via MS Teams when student contacts them.When officers receive one of this cards, they can answer the student in three different ways:
Leaving the input field empty and pressing the button Reply to student. This option will send the following standard response to the student (2 minutes).
Typing a number into the field provided and pressing the button Reply to student. If the time is going to take to meet the student is shorter or longer, they can type in the field provided an alternative number.
Typing a short text message to the student and pressing the button Reply to student. This option sends a short text message to the student.
Screen received by student with text message.
Responsibilities
Design UI following requirements from business sponsor.
Build UI using Microsoft PowerApps.
Create master SharePoint list to be manipulated by Student Support Officers.
Create app logic and connect with different technologies using PowerAutomate.
Create usage report to keep track of date, time, iPad location, SSO requested, response sent by SSO, etc.
Create error log to keep track of number of errors thrown per number of total contact calls made by students.
Write technical documentation, user guide and known errors documentation.
